I reluctantly asked for a refund application since it takes 7 to 10 business days to process. I was offered coupons, but my problem was the money being extracted from the wrong card so the coupons are of no value to me. Yet still the customer service rep said that they could not cancell the order. I explained that that was not true, since ive never cancelled or gotten a refund through seamless. I immediately contacted customer service via the app and there response was that they couldnt cancel because of me receiving refunds prior on my account. On Dec 24th at around 6PM i placed an order on the seamless app that totaled $74 Immediately after i placed the order i realized that it was processed on the wrong card. I have contacted the ny daily news, my post and are soon heading to police. The order number is **************** This is the complaint request number ********. Today we spoke with a supervisor named **** who should be fired. We are just exhausted because weve done everything we could and so now we really just want people to see that theres a grub hub delivery person stealing in Brooklyn! Each time we call they dont give us any helpful info. Not sure why you guys didnt offer us more to keep us as customers. I canceled my seamless plus today and was offered $15.
We also are shocked that we had to ask for a courtesy compensation which was a paltry $25. We feel we should be kept in the loop as this was a serious theft. We have since followed up many times but nothing has been done. The guy who ordered the sandwich reported it, the restaurant did as well and then we did. There is a video camera in our building that captured it all.
On dec 12th approx, one of your delivery people delivered a sandwich to our neighbor and then stole all of our packages in the hallways.
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